Learning Middlesbrough website privacy policy

This website is owned by Middlesbrough Council. Any information which you send to us through this website is managed as follows:

1. We will keep information no longer than we reasonably believe is necessary
We keep your data only for as long as is required. When you contact us via phone or email, your personal details will be held for the amount of time it takes to respond to your enquiry.

2. We will use information only for the purpose for which you sent it
When you contact us via phone email or online form, we will use your personal details only to respond to your enquiry.

3. We may use information for statistical analysis but in such a way that your identity will not be involved
To improve the user experience of this website we track your activity on this website. The statistical data generated in this way is completely anonymised.

4. Use of cookies

A number of cookies are present on this website. The purpose of these cookies to enable the website to function correctly and improve your experience.

One of the cookies set is essential to ensure the website functions correctly. The other four cookies on this website are non-essential, you must therefore accept for these cookies to be used before they are placed on your computer or device. You can amend your preference at anytime by clicking the cog icon at the bottom of the website.

The different cookies used on this site are explained below:

Cookie name Purpose of cookie Cookie expires
_ga Google analytics to monitor your activity on our website. Non essential 2 years
_gid Google analytics to monitor your activity on our website. Non essential 1 day
_gat_gtag_UA Google analytics to monitor your activity on our website. Non essential When you leave the site
moove_gdpr_popup To identify you as accepting the cookie message. Essential 3 months

5. Getting consent to use your data
You are required to give consent for us to use your data to respond to your email or phone call. By emailing or phoning us, you are giving us permission to contact you in relation to Learning Middlesbrough. If any services require further consent from you, this will be explicitly asked for, and explained when required.

6. We will only collect information that is required
We have simplified this website to ensure that you are able to access it without needing to first provide any personal information.

7. Storage of data given
Information that you input through this site is securely held. Data can only be accessed by yourself with the relevant log in or via certain members of staff using the council’s secure network who require access to process your request.

8. Website protected by https
This website is secured using https security. The https which appears at the beginning of our website address means that this website is certified secure, any data which is passed to us via this website is safe.

9. How we will contact you
If you contact us via email, we will respond to you via email. If you contact us via phone, we will respond to you via phone.

10. Subject access request
At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To make a subject access request please go to the data protection page on the Middlesbrough Council website. You will need to specify that your request for information relates to Learning Middlesbrough.

11. Right to be forgotten
As mentioned above, we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten. This means that if requested we will, where possible, delete our records of contact with you.

To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council. Contact details are available on the data protection page on the Middlesbrough Council website.

For further information on the General Data Protection Regulation and Middlesbrough Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).